Article ID: 8737, created on Aug 9, 2010, last review on Aug 12, 2014

  • Applies to:
  • Plesk 9.5 for Windows
  • Plesk 9.3 for Windows
  • Plesk 9.2 for Windows


Parallels Plesk Panel 9.x is installed on the server. Domain backup was created with option 'suspend domains'.
It is not possible to restore mailboxes of the domains. Every time backup restoration fails with the following error and mailboxes of the domain is not restored. Other domain data  is successfully restored.
<message code="InformationalException" severity="error">The dump directory '%dir%' of mail name '%mailname%' is not exists</message>


This problem was discovered in Parallels Plesk Panel 9.x and fix will be included in future updates.

Hotfix is ready and can be applied on Parallels Plesk Panel versions 9.2.x, 9.3 and 9.5.x.

Hotfix contains 2 files: deployer.exe  and psadumpagent.dll. Replace the files "%plesk_bin%\deployer.exe" and "%plesk_bin%\psadumpagent.dll" with the files from the attachment.

Hotfix should be applied on the versions 9.2.x and 9.3.

Hotifx should be applied on the version 9.5.x.

Do not forget to backup original files before replacing it.

Once hotfix is applied, you can restore the backup which was created with option 'suspend domains' without errors. Mailboxes will be restored.


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