Article ID: 8862, created on Aug 20, 2010, last review on Jun 17, 2016

  • Applies to:
  • Virtuozzo
  • Virtuozzo containers
  • Virtuozzo hypervisor
  • Virtual Automation

Symptoms

Attempt to recover the lost password of the virtual environment's administrative account in Power Panel via "Forgot your password?" link shows error message "Incorrect user or email address" or "An invalid e-mail or username. Please try again".

Forgot Password

Cause

The proper email address in the field Contact email is not specified, available in the screen Power Panel > Preferences.

Resolution

Add a correct email address in Power Panel Preferences:

Power Panel->Preferences

Please note: specify the contact email by logging into Power Panel directly, using the URL of the environment's Power Panel - https://10.20.30.40:4643 (change 10.20.30.40 to the real IP address of the container of the virtual machine) and not by opening Power Panel from PVA interface.

Search Words

Incorrect user or email address

password recovery

An invalid e-mail or username

Forgot your password

power panel

319940068c5fa20655215d590b7be29b 2897d76d56d2010f4e3a28f864d69223 a26b38f94253cdfbf1028d72cf3a498b d02f9caf3e11b191a38179103495106f 0dd5b9380c7d4884d77587f3eb0fa8ef

Email subscription for changes to this article
Save as PDF