Article ID: 9053, created on Sep 23, 2010, last review on Aug 12, 2014

  • Applies to:
  • Plesk 9.x for Windows


SmarterMail is used as mail server for Parallels Plesk Panel.
Spam forwarding exclusions is set up to "No restriction - forward all mail" in SmarterMail.
But this option is not applied for newly created domain in Plesk. Spam forwarding exclusions is set up to "Do not forward SPAM level medium and above" for newly created domain.


Plesk uses SmarterMail 4 API  methods for creating domains. This version of API does not have functionality to create domains with smap forwarding exclusions. SmarterMail added this functionality in version 5.


This problem was discovered in Parallels Plesk Panel 9.x. Plesk library which is used for communication with SmarterMail was updated.

For applying hotfix replace the file %plesk_bin%\smartermailprovider.dll with the appropriate file from the attachment.

Hotifx for Parallels Plesk Panel version 9.3.x
Hotfix for Parallels Plesk Panel version 9.5.x

Create a copy of original file before applying hotifx.

After hotfix is applied Plesk will create domains in SmarterMail with correct settings. For old domains this option should be set up manually, through SmarterMail interface.

Additional information

%plesk_bin% is environment variable which points to Paralles Plesk binaries folder. Usually it is C:\Program files\Parallels\Plesk\admin\bin\.


aac4a8fcd879de03758354e15495d69a a914db3fdc7a53ddcfd1b2db8f5a1b9c 85a92ca67f2200d36506862eaa6ed6b8 56797cefb1efc9130f7c48a7d1db0f0c

Email subscription for changes to this article
Save as PDF