Article ID: 9131, created on Oct 8, 2010, last review on May 9, 2014

  • Applies to:
  • Plesk 9.x for Linux/Unix


After enabling password protection on the directory 'cgi-bin' it is not possible to view files in the directory cgi-bin, even if valid credentials are entered.
Password is not accepted. Browser requests authentication after each attempt.

The following error message can be found at the domain error log:
[Thu Oct 07 05:09:50 2010] [error] [client] (2)No such file or directory: Could not open password file: /var/www/vhosts/domain.tld/pd/d..cgi-bin@
[Thu Oct 07 05:09:50 2010] [error] [client] access to /cgi-bin/test/test.cgi failed, reason: verification of user id 'user' not configured


Issue was discovered in Parallels Plesk Panel version 9.x

Hotfix is available for Centos 5 x64. Replace the file $PRODUCT_ROOT_D/admin/sbin/websrvmng with the file from the attachment.
After applying hotifx it is necessary to reconfigure website with the command:
$PRODUCT_ROOT_D/admin/sbin/websrvmng --reconfigure-vhost --vhost-name=domain.tld
Replace domain.tld with the name of your domain.

Then you should be able to authenticate successfully.

Please read article #8083 about a hot-fix installation procedure.

If you need hotfix for another OSes, please contact technical support.


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