Article ID: 9139, created on Oct 11, 2010, last review on May 4, 2014

  • Applies to:
  • Plesk 10.x for Linux

Symptoms

On attempt to repair global accounts through the sso utility, I receive the following error: "Unexpected result code 404 returned from IdP. Response body: Cannot create new FI due to 'admin' is already exists".

Diagnosis

Attempt to repair sso accounts by running the following command:
# /usr/share/plesk-billing/sso  --command=repair-accounts

The error should be displayed.

Cause

After attaching Business Manager, you should set is as a privileged SSO application. Otherwise, the global accounts repairing fails.

Resolution

After attaching Business Manager, adjust its privileges by using the following guideline.

1. Get the Business Manager ID (service provider ID).
# /usr/share/plesk-billing/sso --command=info --app-type=admin

2. Adjust privileges for Business Manager. Use the ID retrieved at step 1.
# /usr/local/sso/etc/set_privileged_sp.sh <ID>

On completion, run the command to repair global accounts:
# /usr/share/plesk-billing/sso  --command=repair-accounts

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