Article ID: 920, created on Oct 6, 2008, last review on May 11, 2014

  • Applies to:
  • Plesk for Linux/Unix

Symptoms

Plesk CP shows this error:

  Empty error message from utility.


Also, the Plesk admin Apache log, $PRODUCT_ROOT_D/admin/logs/httpsd_error_log, shows the following:

  sh: line 1: /sysinfo: No such file or directory
  sh: line 1: /packagemng: No such file or directory
  sh: line 1: /mailmng: No such file or directory
  ....

Cause

Such an error may occur if Plesk cannot read the configuration file /etc/psa/psa.conf.

Resolution

Make sure that PHP's "safe_mode" is disabled in $PRODUCT_ROOT_D/admin/conf/php.ini. It should be as follows:
   safe_mode = Off

Restart Plesk CP after php.ini is changed:

# $PRODUCT_RC_D/psa restart1


Also, check that the Plesk configuration file has the proper permissions:

# ls -la /etc/psa/psa.conf
-rw-r--r--  1 root root 2446 Jul 28 14:35 /etc/psa/psa.conf

29d1e90fd304f01e6420fbe60f66f838 a914db3fdc7a53ddcfd1b2db8f5a1b9c 56797cefb1efc9130f7c48a7d1db0f0c

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