Article ID: 9485, created on Dec 23, 2010, last review on May 7, 2014

  • Applies to:
  • Plesk 10.0.x for Windows


Parallels Plesk Panel upgrade to version 10.0.1. fails. Autoinstaller reports the following error:
MSI: Error! Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.
MSI: Action 0:05:11: Rollback.

At the event viewer the following error message can be found:
Invalid arguments on call ForceMySQLStart:
at (ForceMySQLStart::CreateAction line 3281)
at execute console command --perform(vconsoleapp::start line 129)
at execute "C:\Program Files\Parallels\Plesk\Databases\MySQL\\..\..\admin\bin\PostInstallHelper.exe" --perform "--action=ForceMySQLStart"(vconsoleapp::run line 140)
C:\Program Files\Parallels\Plesk\admin\bin\PostInstallHelper.exe


This error means that Parallels Plesk Panel installer fails to upgrade MySQL database. For completing Plesk upgrade it is necessary backup MySQL databases and uninstall MySQL database application. During upgrade Plesk install it back and clients will be able to connect to there database.

Please use the following instructions:
1. Stop MySQL service
2. Back up the directory "%plesk_dir%\databases\mysql. For backing up it is necessary to copy this directory and paste on another location.
3. Uninstall MySQL application with the command:
msiexec /x {E446C52B-E78B-42DA-B262-FA2D13F4DC32}

4. When it is done, run Autoinstaller again and perform upgrade to version 10.0.1.

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