Article ID: 9752, created on Feb 28, 2011, last review on Aug 15, 2015

  • Applies to:
  • Plesk 12.0 for Windows
  • Plesk 11.0 for Windows
  • Plesk 11.5 for Windows


You cannot perform backup/synchronize mail settings or calculate statistics. Try to manually launch mchk.exe, statistics.exe or see Event Viewer in regards to Scheduled Plesk tasks. You will see errors like:

    SOAP failed. Failed in sending message
     at (SmarterMail::checkResult line 175)
     at execute console command --all-domains(vconsoleapp::start line 129)
     at execute mchk.exe --all-domains(vconsoleapp::run line 140)


Check that SmarterMail password in Plesk is the same as in SmarterMail installed on server. If it is not, set SmarterMail password in Plesk according to admin password in SmarterMail.

For SmarterMail 9.x:

Delete the SmarterMail site from IIS and reconfigure it to use SM Web Server. The procedure of reconfiguring the site to use IIS instead of SM Web Server is described in SmarterMail documentation. I.e. the actions opposite to the described ones should be done.

For other versions:

Reconfigure SmarterMail to use IIS webserver instead of SM Web Server. The way of reconfiguration is described in SmarterMail documentation.

Search Words

Plesk panel intergration with smartermail lost

Unable to update the mail account properties:mailmng failed: SOAP failed. A SOAP Fault was returned by the serverFault string: Server was unable to process request. ---> User not found.

Error found while add domain

Internal error: mailmng failed: Can't open domain

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